Shipping and Returns

Shipping

  • CottonWool offers Flat Rate postage Australia wide. .

  • We use Australia Post and tracking numbers will be sent to you in an email once your order has been completed.

  • All orders are processed within 2 working days of the order being placed. You will receive an email once goods have been dispatched.

  • Delivery takes 2-7 days business days. During holiday period some items may take longer.

  • Should there be a delay in receiving your item, please email us by clicking here.

  • We ship Australia and New Zealand wide.

 

PHONE ORDERS AND PAYMENT

We do take phone orders on 02 9979 9082

CottonWool accepts Mastercard, Visa, American Express and Paypal.

GENERAL RETURNS POLICY

At CottonWool we would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows.

  • Should you feel the item you ordered is not right for you, we are happy to exchange, provide a credit note or a full refund.

  • For a full refund, you need to contact us and return the item to us within 7 days of receiving it. This applies to full priced items only. There are no refunds on sale items.

  • For an exchange or credit note (on a sale item)  you need to contact us and return the item to us within  7 days of receiving it.

  • Any returned item must be in perfect condition, with no damage to the item. All swing tags MUST still be attached.

  • Any refund amount will be less the initial shipping charge.

  • We recommend you use registered post when returning an item as we cannot accept responsibility for items lost in transit to us.

  • Shipping charges will be waived only if the returned item is faulty.

  • Any credit notes issued will be valid for a period of 12 months.

  • Refunds or credit notes are only processed once the original item has been returned to us.

 

FAULTY ITEMS

We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. If you have received an item that you believe has a manufacturing fault, please contact us right away. Email us with a photo showing us the defect to speed up the returns process.

In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send you a replacement product the same as your original purchase. If we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.